Can I cancel or change my order?

We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

My mug/s is damaged/incorrect, what do I do?

Please email us at support@inspiremugs.com with photos of:

  1. The outside of the package,
  2. The inside, and
  3. The damaged/wrong mug/s.

We'll promptly arrange a free re-order after receiving the pictures.

Can I return my purchase?

As all mugs are made to order, we do not accept returns or exchanges for items we fulfill.

If there's any problem with the order, please contact our support team and provide a photo showing the issue where possible. If there's damage or a defect with the item, the wrong item was received, or there was a mistake with the print quality, we will remake and send you another one.

My item looks different to the online listing

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows us to create many different products with our artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

Quality First

We prioritize the quality of our products. Each mug is crafted with care to ensure durability and perfect finish for a brew-tiful experience, one sip at a time.

Fast Shipping

Handling time within 1-3 days (most likely within 24 hours!). Estimated delivery between 6-10 days for USA, UK, Canada, Europe and 8-14 days for International.

24/7 Support

If you have a question or problem, we will be there. We have a 100% same-day response rate, including weekends and public holidays, all year round.

Secure Checkout

Pay using the world's most popular and secure payment methods, including PayPal. We have strict policies to protect all customer information.
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