Can I cancel or change my order?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
My mug/s is damaged/incorrect, what do I do?
Please email us at firstname.lastname@example.org with photos of:
- The outside of the package,
- The inside, and
- The damaged/wrong mug/s.
We'll promptly arrange a free re-order after receiving the pictures.
Can I return my purchase?
As all mugs are made to order, we do not accept returns or exchanges for items we fulfill.
If there's any problem with the order, please contact our support team and provide a photo showing the issue where possible. If there's damage or a defect with the item, the wrong item was received, or there was a mistake with the print quality, we will remake and send you another one.
My item looks different to the online listing
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows us to create many different products with our artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.